Frequently Asked Questions
Everything you need to know about DOOG gear for you and your best friend.
What makes DOOG gear different from standard outdoor apparel?
Our gear is specifically engineered for active dog owners. We use high-performance, weather-resistant fabrics and integrate unique features like waterproof phone pockets, dedicated waste bag dispensers, and reinforced leash attachment points.
How do I ensure I am ordering the correct size?
Each product page includes a detailed size chart. For apparel, we recommend measuring your chest and waist. For dog-related accessories like walking belts, please refer to the adjustable range listed in the product specifications.
What is your return policy for worn items?
We offer a 30-day return window for items in original condition with tags attached. Due to hygiene and safety standards, items that have been heavily used outdoors or show signs of dog hair cannot be returned.
Do you offer international shipping?
Yes, we ship DOOG gear worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
Are your materials sustainable?
We are committed to the outdoors. Many of our latest collections utilize recycled polyester and eco-friendly DWR (Durable Water Repellent) coatings to minimize our environmental pawprint.
How should I clean my DOOG walking gear?
Most of our gear is machine washable on a cold, gentle cycle. We recommend air drying to preserve the integrity of the weather-resistant coatings and hardware.