Returns & Exchanges
We want you and your canine companion to be completely satisfied with your DOOG gear. If your purchase isn't a perfect fit, you can return or exchange unused items within 30 days of delivery.
Check Eligibility
Ensure your gear is in its original condition, free of dog hair and odors, with all tags still attached.
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
Pack and Ship
Print your prepaid shipping label and securely package your items, dropping the parcel off at any authorized carrier location.
Receive Refund
Once our warehouse inspects the return, we will process your refund or ship your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing